FAQ

How long will my order take to arrive?

Orders are usually prepared within 1–3 business days before being handed over to our shipping partners. Delivery generally takes 7–20 business days, depending on your destination. For more information, please visit our Shipping Policy.

Which payment methods do you accept?

We currently accept major credit and debit cards, PayPal, and Klarna. You can find additional payment information on our Payment Options page.

Can I return my order?

Yes. We offer a 30-day return period starting from the date your order is delivered. Please refer to our Refund Policy for full eligibility requirements and return instructions.

Will I need to pay customs or import fees?

For international shipments, customs duties or import taxes may apply based on your country's regulations. These charges, if applicable, are the responsibility of the customer and are not included in the purchase price.

How do I track my shipment?

Once your order has been dispatched, we'll send you a tracking number by email. Please allow 24–48 hours for the tracking information to become available.

How can I get in touch with customer support?

If you need assistance, simply email us at info@glevaraa.com. Our team aims to reply as quickly as possible and is available throughout the week.